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Privacy Policy for m99my

This page explains how we collect, use, store, and share your details when you open an account, browse the site, or contact us.

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m99my Privacy Policy for m99my
TALK TO US

How to reach our privacy team

If you want a copy of your details, need a correction, or want us to close a record where local law allows, send the request through the support channel in your account area. We may need a short identity check before we act. Please include the email or mobile number on the account so we can match the right record and reply faster.

Team online

Live chat

Use live chat from your account area for urgent privacy requests, such as a suspected account handover or a change to contact details. We may ask a few checks before we discuss any record.

Email request

Send a clear request by email if you want a copy, correction, or removal where local law allows it. Please include the account email, and we will reply after identity verification.

Account form

Use the privacy form in your profile to send deletion, access, or update requests in one place. That keeps the request tied to the right account and helps us track timing.

DATA PRACTICE

How we handle your data

We keep privacy handling narrow: only staff who need access for support, checks, or system work can view the records, and they use role-based access.

What we collect

We collect the details you enter for your account, plus device type, browser signals, login times, and messages you send us. Where a record is not needed for service or law, we do not keep it longer than required.

Why we use it

We use those records to confirm identity, process support requests, secure access, detect unusual activity, and keep your account history consistent. We do not use them for a purpose that is not linked to the service or a legal duty.

Cookie use

Cookies help us keep you signed in, remember language choices, and measure whether pages load properly. Some cookies are needed for security checks, while others only store preferences and can be cleared through your browser settings.

Access control

Only staff who need the record for support, system work, or compliance can see it, and sensitive actions need extra checks. We use role-based access so a single team member cannot view more than needed.

Retention

We keep records only for the time needed to run the service, answer disputes, meet audit duties, or satisfy local law. After that, we delete, mask, or archive the record according to the rule that applies.

Your requests

You can ask for a copy, correction, or deletion of your details where local law allows it. We may need identity checks before acting, and we will tell you if a request must be limited because of another duty.

Privacy policy questions and answers

These answers cover the parts you may want to check before sending a request. They explain what we collect, how cookies work, how long we keep records, and how we handle corrections or deletion where local law allows. If your situation needs a specific answer, use the support channel in your account area and we will review it against the rule that applies to you.

We collect the details you enter for your account, along with device data, login times, and the messages you send us. We only ask for what we need to verify access, run the service, and answer requests.

Cookies keep your session active, remember settings, and help us spot unusual sign-ins. Some are needed for security and site functions, while preference cookies only save choices such as language or display settings.

We share details only with service providers that help us run support, verification, hosting, or transaction handling, and only under instructions that limit how they use the data. We do not pass it on for unrelated use.

We keep records for as long as they are needed for the account, support, audit, dispute handling, or any duty required by local law. When that period ends, we remove or mask them where the rule allows.

Yes. You can ask for access, correction, or deletion where local law permits, and we will work from the account channel tied to your profile. We may ask you to confirm identity before making any change.

Send a request through support straight away so we can review login records, lock the session if needed, and help you recover access. We may keep a security log so we can trace what happened.

Local law can add rights or set limits on what we may keep, share, or delete. Where the rule differs from this page, we follow the rule that applies in your location and we explain the result.

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