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Terma dan Syarat m99my untuk Malaysia

These terms and conditions govern your use of m99my and form the binding agreement between you and our platform when you open an account, make deposits via Touch…

Terma MengikatUndang-undang MalaysiaHak Akaun AndaPolisi PembayaranDikemaskini Secara Berkala
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m99my Terma dan Syarat m99my untuk Malaysia
HUBUNGI PASUKAN KAMI

Cara Menghubungi Kami Mengenai Terma Ini

If any clause in these terms is unclear or you believe your account rights have not been honoured, reach out to our support team directly. We aim to respond to all terms-related queries within one business day and will escalate complex cases to our compliance team if needed.

Team online

Live Chat

Our live chat channel is open around the clock. Use it to raise any question about how these terms apply to your account, your deposits, or your withdrawal requests — we will connect you to a qualified agent.

E-mel Sokongan

Send a detailed written query to our support e-mail if your concern requires documentation or a formal written response. We acknowledge all e-mails within 24 hours and resolve terms disputes in writing when requested.

Pusat Bantuan

Our help centre hosts the current version of these terms alongside answers to the most frequently raised questions about account eligibility, payment conditions, and the process for requesting account changes or closures.

KESELAMATAN DAN KAWALAN AKAUN

Bagaimana Kami Melindungi Akaun Anda

Your account security and the integrity of your personal data sit at the centre of how we operate. We apply encryption across login sessions, payment flows, and data storage.

Penyimpanan Data

We retain your account data only for as long as necessary to fulfil the purposes set out in these terms or as required by applicable Malaysian law. You may request a summary of what data we hold by contacting support in writing.

Penggunaan Kuki

Our platform uses cookies to maintain your session, remember your language preference, and measure how pages perform. You can adjust cookie settings in your browser at any time; disabling certain cookies may affect how some lobby features load.

Keselamatan Log Masuk

Every login to your m99my account is protected by encrypted session tokens. We strongly encourage you to use a unique, strong password and to log out from shared devices after each session to prevent unauthorised access.

Permintaan Perubahan Akaun

To update your registered name, phone number, or linked payment method — including your Touch 'n Go or GrabPay details — submit a written request to our support team. We verify identity before applying any change to keep your account safe.

Siapa yang Perlu Dihubungi

For data access requests, account-rights questions, or any dispute arising from these terms, contact our compliance desk via e-mail. We will acknowledge your request within 24 hours and provide a full written response within five working days.

Penutupan Akaun

You may request account closure at any time through live chat or e-mail. We will process the closure after confirming any pending withdrawals have cleared — including those via Boost dan FPX — and confirming your identity for security.

Soalan Lazim Mengenai Terma dan Syarat

These are the questions we receive most often about how our terms work, what rights you hold as an account holder, and what steps to take if something is unclear. If your question is not here, our support team is ready to help at any hour.

These terms take effect the moment you complete account registration on m99my. By continuing to use the platform after any update, you confirm your acceptance of the revised terms. We always display the effective date at the top of this page.

Yes. Contact our support team via e-mail and we will send you a PDF copy of the current terms within one business day. We recommend saving a copy each time we publish a revision so you have a personal record for reference.

We commit to posting all revisions with an advance effective date so you have time to review them. If you believe a change was applied without adequate notice, raise it through live chat or e-mail and our compliance team will investigate and respond in writing.

Our core terms apply equally to all payment methods. However, deposits and withdrawals via Touch 'n Go, GrabPay, Boost dan FPX are also subject to each provider's own terms. We recommend reviewing those provider terms alongside ours for a complete picture.

Upon account closure, we retain only the data we are legally required to keep under applicable Malaysian law — typically transaction records for a defined statutory period. All other personal data is deleted or anonymised within 30 days of your account being closed.

We do not sell your personal data to third parties. We may share data with regulated payment processors — such as those operating Touch 'n Go or FPX — strictly for transaction verification purposes, and only to the extent required by those processors.

Submit your formal complaint in writing to our compliance e-mail address. Include your account username, the specific clause you are disputing, and any supporting details. We acknowledge all formal complaints within 24 hours and resolve them within five working days.

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